Organizational Optimization
Job Search, Selection, and Promotional Processes
Investigations
Leadership, Followership, Management, and Supervision Optimization, Training and Coaching
Organizational Optimization
- Almost all organizations consist of groups of people. Unfortunately, many groups do not realize their full potential to function as true teams, where all members are committed to shared values and mission, diversity of thought is appreciated and celebrated so that the best decisions can be identified and acted upon, and the team and its leadership are fully aligned. Lunt Consulting has a track record of team development that delivers.
- All organizations have processes, but are there non-value-added steps to those processes? Is communication efficient and effective? Are internal customers of the organization prioritized along with external customers? Lunt Consulting has drastically improved process, workflow, and communication in both the public and private sector generating impressive, bottom-line results (e.g. 42.5% improvement in a sales team's revenue generation; 93% achievement in high quality customer satisfaction scores, etc.).
- Organizations often experience unhealthy conflict caused by poor communication, inconsistent drivers and motivators of individuals or groups, and unresolved history. Lunt Consulting has a keen ability to resolve unhealthy conflict and help you and your organization turn it into healthy conflict that promotes better ideas, better processes, and better outcomes. We utilize scientifically validated assessments and a proven process for you and your members to better understand and appreciate each other - even when that seems impossible.
Job Search, Selection, and Promotional Processes
- Most organizations use standard resume reviews and interview processes to select their next members or next formal leaders. Research and years of experience show that these methods are inadequate and not predictive of success in the roles members are assigned. Lunt Consulting uses a job benchmarking process that integrates assessments into the interview and background review process. This process ensures significantly better job and role fit and reduces turnover. Imagine selecting your next member or formal leader with the clarity of knowing that both the job and the person are aligned on needs, motivations, drivers, and skills.
- Lunt Consulting also provides comprehensive assessment centers for promotional processes where objective, third-party evaluators with subject matter expertise in the field and role of the position candidates are competing for are used to evaluate how candidates will likely perform in scenarios that are similar to situations they are likely to experience in the role. Organizations benefit from a research-backed, more accurate approach to promotions, and candidates benefit from the learning and feedback they receive from participating in an assessment center. Lunt Consulting's assessment centers are unique because they are customized to the organization and to the role.
- Why not use scientifically validated, patented, EEOC compliant, and proven tools to increase the success of your selection and promotional decisions? The costs of the way we've always done it are just too high!
Investigations
- Inevitably, mistakes are made and organizations and/or people experience bad, sometimes tragic outcomes. Lunt Consulting specializes in internal, misconduct, malfeasance, research misconduct, and conflict of interest/commitment investigations.
- We have a strong, demonstrated history of following the facts independent of political or popular pressures. We conduct investigations for organizations and their administrators as well as for individuals who may have been mistreated.
Leadership, Followership, Management, and Supervision Optimization, Training and Coaching
- One of the biggest challenges facing organizations across the globe - whether they be corporate giants, mid-size businesses, units of government, of even individual families - is the absence of quality direction and guidance from the formal person or people assigned the formal roles of leading, managing, and supervising.
- Lunt Consulting defines and teaches on the four constructs of Leadership, Followership, Management, and Supervision differently - they are unique and must be individually mastered. It starts with supervision, which grows into management, followed by the art and science of leadership and followership.
- Concisely, supervision involves ensuring that work is done correctly, according to policy, procedure, and job standards. Personnel can be held to account for their conduct, performance, and attendance - stepping outside of those three areas invites employee relations problems, potential EEOC claims, preventable turnover, and a host of other issues. Quality supervisors reward personnel who perform above standards, exhibit excellent conduct, and have above average attendance. By being attentive, good supervisors course correct early and work with their members frequently. Supervisors should also be one of the first to mention when policy, procedure, or job standards are inappropriate/outdated, excessively restrictive, or overly broad as they are the closest to the work being done and have direct, continuous interaction with personnel on the front lines.
- At Lunt Consulting, we see Management as the role played by coordinating resources (human, physical, tools, training, etc.) that builds upon supervision. Managers are responsible for the efficiency and effectiveness of workflow, how personnel are deployed, and ensuring that different units of personnel are coordinated and deliver the necessary internal service to each other consistent with organizational goals. Managers must facilitate teamwork within and across groups, ensure consistency across working units and that different supervisors are directing their personnel similarly and in unison with the organization's mission. Managers must ensure that everyone and every unit within their sphere of influence are working toward the accomplishment of the organization's mission.
- Leadership is both an art and science with two distinguishing components. First, Leadership involves influencing members to engage fully their efforts to accomplish the organization's mission. Second, Leadership is a gift given by willing followers that unleashes 100% of their potential. Supervision and Management are control measures - they are necessary and absolutely required. Leadership is like respect: it's earned from willing followers.
- The control measures of Supervision and Management might get 70% of a person's potential, but when that person chooses to be an exemplary follower - which only they can choose and cannot be forced - incredible results always follow because of complete engagement. Lunt Consulting has years of demonstrated success in mastering the successful combination of Supervision, Management, and Leadership both in their own roles, and in the roles of other formal leaders to whom they have coached.
- Our training on these topics is available in four-, eight-, and sixteen-hour blocks of instruction and is customizable to your organization. You and your focal leaders as well as all members of your organization will benefit from this training by reducing the likelihood you will have to defend an EEOC harassment, discrimination, or hostile work environment claim (they cost on average $125,000), reduced losses from leave usage and avoidable turnover (which costs about one-third of the salary for every lost employee), and the elimination or significant reduction of incivility in your organization (costing on average $14,000/year/employee). Elevating your organization into the top 25% of employee engagement levels produces 23% higher profitability, 14% greater production, and 10% higher customer loyalty according to Gallup research.